Conversational AI refers to technology used to develop user interfaces, chatbots, and virtual assistants capable of engaging in natural, human-like conversations. These tools are designed for a variety of use cases, such as customer support, e-commerce, and informational services.
Conversational AI platforms integrate seamlessly with chat interfaces, including messaging apps, social media platforms, SMS, and websites, enabling broad accessibility. They typically include developer APIs, allowing third parties to extend and customize the platform’s functionalities to suit specific requirements, ensuring versatility across industries and applications.